TERMS & CONDITIONS

INTRODUCTION

welcome to dermalash esthetics, your trusted source for professional lash and beauty supplies. by accessing and using our website at www.dermalashesthetics.com ("site"), you agree to adhere to the following terms of service, which govern your use of our services and content. these terms form a binding legal agreement between you (the user) and dermalash esthetics llc ("we", "us", or "our"). if you do not agree with any part of these terms, you should discontinue use of the site immediately.

 

we also recommend reviewing our privacy policy and shipping and refund policy, which address how we handle your personal information and the specifics of our shipping and return processes, respectively. using our services implies acceptance of these policies as well.

USER RESPONSIBILITIES

as a user of dermalash esthetics, you agree to: 

  • provide accurate information: ensure that any registration information you submit is truthful and accurate. keep your contact information up to date.
  • use safely: engage with our services and products safely and responsibly, without infringing on the rights of others or attempting to harm the service in any way.
  • comply with laws: adhere to all applicable local, state, national, and international laws and regulations.
  • secure your account: maintain the confidentiality of your account information, including your password. you are responsible for all activities that occur under your account.
  • respect intellectual property: do not reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, or access to the service without express written permission from us.

PRODUCT & SERVICES

dermalash esthetics offers an exclusive range of high-quality lash and beauty supplies, meticulously designed to meet the diverse needs of professional lash technicians. our product offerings include, but are not limited to, the samurai steel collection, midknight steel collection, specialized twisted tweeze tools, premade fans in various dimensions (20d, 4d, 8d), and mix easyfans available in c and d curls (3,5,7 lengths). each product is crafted to provide superior performance, ensuring optimal results for lash application and maintenance. we continuously evolve our product line, adding new innovations and discontinuing items as necessary to align with industry standards and customer preferences. it is our commitment to offer state-of-the-art tools and supplies, facilitating excellence in the lash artistry profession. all products are subject to availability and may undergo changes in specification or pricing without prior notice. we emphasize the importance of professional use only, underlining that purchasers acknowledge the requirement for users to be state board licensed or certified eyelash extension technicians. proper storage and handling are advised to maintain product integrity and effectiveness.

PRICING & PAYMENT

all prices are in u.s. dollars and are subject to change without notice. payment for products and services must be made at the time of purchase. dermalash esthetics accepts various forms of payment, including credit cards and paypal. by providing payment information, you represent and warrant that you are authorized to use the payment method and that the payment information you provide is accurate and complete.

SHIPPING & DELIVERY

dermalash esthetics ships internationally. shipping fees and delivery times vary depending on the shipping destination and shipping method chosen. you are responsible for any customs, duties, or taxes that may be assessed by the destination country. we are not responsible for any delays or damages that may occur during shipping. for more information, please refer to our shipping & refund policy. 

RETURNS & REFUNDS

dermalash esthetics accepts returns of unused, unopened products within 30 days of receiving your order. to initiate a return, please contact our customer service team at contactus@dermalashesthetics.com. refunds will be issued in the original form of payment and will not include any shipping fees. dermalash esthetics reserves the right to refuse any return that does not meet our refund policy. for more information, please refer to our shipping & refund policy. 

DERMALASH PRO INSTRUMENT ASSURANCE

dermalash esthetics is pleased to offer the dermalash pro assurance program to our valued customers. the assurance policy is designed to provide coverage for accidental damage to tweezers purchased from our premium collection: samurai steel collection. please carefully review the terms and conditions of this policy before making a purchase and selecting the assurance add-on.

FILING A CLAIM

in the unfortunate event of accidental damage to purchased products, customers may file a claim by submitting a claims form within 30 days of receiving the order. the claims form should include detailed information such as order details, pictures of the damaged items, and a description of the damage incurred. claims forms must be submitted via email to contactus@dermalashesthetics.com. please note that claims must be filed within the designated timeframe specified in the policy to be considered for review. failure to adhere to the specified timeframe may result in denial of the claim.

POLICY DENIAL

dermalash esthetics reserves the right to deny claims under certain circumstances, including but not limited to cases of intentional damage, use of non-dermalash esthetics products for the claim, or late filing of claims beyond the designated timeframe. customers are advised to carefully review and adhere to the terms and conditions outlined in the shipping & refund policy document to ensure eligibility for claim consideration. by purchasing products from the premium collection and opting for the dermalash pro assurance, customers acknowledge and accept the terms and conditions of the policy, including the conditions under which claims may be denied.

USER ACCOUNT

users of the dermalash esthetics website may be required to create and maintain user accounts to access certain features or services. by creating an account, users agree to provide accurate and complete information and to maintain the confidentiality of their account credentials. users are responsible for all activities that occur under their accounts and must notify dermalash esthetics immediately of any unauthorized use or security breaches. dermalash esthetics reserves the right to suspend or terminate user accounts that violate these terms or engage in fraudulent or abusive behavior

INTELLECTUAL PROPERTY

dermalash esthetics owns all intellectual property rights related to the website, including all content, graphics, logos, and trademarks. you may not use any of our intellectual property without our prior written consent.

LIMITATION OF LIABILITY

dermalash esthetics shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use of the website or any products/services offered, including but not limited to loss of profits, data, or business opportunities. this limitation of liability applies to all claims, whether based on warranty, contract, tort, or any other legal theory, even if dermalash esthetics has been advised of the possibility of such damages. in no event shall dermalash esthetics' total liability exceed the amount paid by the user for the specific product or service giving rise to the claim. users acknowledge and agree that the limitations of liability set forth herein reflect the allocation of risk between the parties and constitute an essential basis of the bargain between the parties.

INDEMNIFICATION

you agree to indemnify, defend, and hold dermalash esthetics and its directors, officers, employees, and affiliates harmless from any claims, damages, or expenses, including attorneys' fees, arising out of your use of the website, your violation of this agreement, or your infringement of any intellectual property or other right of any person or entity.

TERMINATION 

dermalash esthetics reserves the right to terminate or suspend user access to the website without prior notice in cases of violation of the terms & conditions agreement or engaging in fraudulent or abusive behavior. termination may also occur in response to requests from law enforcement or regulatory authorities. users acknowledge and agree that dermalash esthetics shall not be liable for any damages or losses arising from such termination or suspension of access.

GOVERNING LAW & JURISDICTION

this agreement shall be governed by and construed in accordance with the laws of the state of california, united states, without regard to its conflict of law principles. any dispute arising out of or related to this agreement or the use of the dermalash esthetics website shall be brought exclusively in the federal or state courts located in california, and each party hereby submits to the jurisdiction and venue of such courts. users waive any objection to such jurisdiction and venue on the grounds of inconvenient forum.

ENTIRE AGREEMENT

this agreement constitutes the entire agreement between you and dermalash esthetics with respect to the use of the website and supersedes all prior or contemporaneous communications and proposals, whether oral or written, between you and dermalash esthetics.

WAIVER AND SEVERABILITY 

the failure of dermalash esthetics to enforce any right or provision of this agreement shall not constitute a waiver of such right or provision. if any provision of this agreement is found to be invalid or unenforceable, the remaining provisions shall be enforced to the fullest extent possible, and the remaining provisions of the agreement shall remain in full force and effect.

LASH MYSTERY BOX

INTRODUCTION

the lash mystery box offered by dermalash esthetics (henceforth referred to as "we", "us", or "our") is a specially curated offering designed to surprise and delight our customers with a selection of our high-quality lash and beauty products. by purchasing the lash mystery box (the "mystery box"), you (the "customer", "you", or "your") agree to be bound by the following terms, in addition to our general terms and conditions and privacy policy.

LASH MYSTERY BOX

contents: each mystery box includes a random assortment of products from our range, which may include artificial individual lashes, lash application tools, and selected beauty products. the specific items are chosen at our discretion and are intended to provide value and variety to the purchaser.

 

value: the total retail value of the items in each mystery box will be equal to or exceed the purchase price of the mystery box. however, the specific items and their retail values may vary significantly between boxes.

 

exclusivity and availability: some items included in the mystery boxes may be exclusive or limited edition products not available for separate purchase on our website.

PURCHASE, SHIPPING & HANDLING

purchase limitations: the mystery box is available for purchase while supplies last. we reserve the right to limit the number of mystery boxes purchased per customer.

 

shipping and handling: mystery boxes are subject to our standard shipping policies and rates. shipping times may vary based on availability and demand.

RETURNS, REFUNDS, EXCHANGE

final sale: all mystery box sales are final. we do not accept returns or exchanges for mystery boxes or any individual items included within them. this does not affect your statutory rights.

 

damaged or defective items: in the event that you receive a damaged or defective item within your mystery box, please contact our customer service team within 48 hours of delivery. we reserve the right to replace the item or offer a refund at our discretion.

LIABILITY

product use: you acknowledge that all products must be used strictly in accordance with their instructions, precautions, and guidelines. we are not liable for any damages resulting from the misuse of any product.

 

allergies and sensitivities: while we take care to select high-quality products, we are not liable for any allergic reactions or sensitivities to products included in the mystery box. we recommend reviewing the product ingredients and conducting a patch test before use.

MODIFICATION OF TERMS

we reserve the right to modify these lash mystery box terms and conditions at any time. your continued purchase of the mystery box following any such modification constitutes your acceptance of the updated terms.

AGREEMENT

by purchasing the lash mystery box, you agree to these terms and conditions. if you do not agree to these terms, please do not purchase the mystery box.

CHANGES TO THE AGREEMENT

dermalash esthetics reserves the right to modify this agreement at any time. any changes will be effective immediately upon posting the revised agreement on the website. your continued use of the website after the posting of any changes constitutes your acceptance of the revised agreement.

PRE-ORDER TERMS AND CONDITIONS

INTRODUCTION

we are pleased to offer pre-orders on selected products. by placing a pre-order with dermalash esthetics, you ("customer") agree to the following terms and conditions, which are an addition to our general terms & conditions.

PRE-ORDER PROCESS

availability: pre-orders are available for specific products as listed on our website. each product page will specify the expected release date.

 

order placement: to place a pre-order, select the desired item and complete the checkout process. you will receive an order confirmation via email.

 

payment: full payment is required at the time of placing the pre-order. payment options include credit cards and paypal.

 

pricing: prices for pre-order items are set at the time of the order and are subject to change before the release date. if a price change occurs, customers who have pre-ordered will be notified and given the option to cancel the order.

CANCELLATION & REFUNDS

customer-initiated cancellations: pre-orders can be canceled by the customer before the release date by contacting our customer service team at contactus@dermalashesthetics.com. a full refund will be issued to the original method of payment.

 

company-initiated cancellations: in rare cases, we may need to cancel a pre-order due to supply chain issues, discontinuation of the product, or other unforeseen circumstances. in such cases, customers will be notified, and a full refund will be issued.

DELIVERY & SHIPPING

expected release date: the release date for pre-order items is an estimate and subject to change. we will keep customers informed of any delays or changes to the release date.

 

shipping: pre-order items will be shipped as soon as they become available. standard shipping policies and rates apply. customers will receive a shipping confirmation with tracking information once the item has been dispatched.

CUSTOMS & DUTIES

international customers are responsible for any customs duties or taxes that may apply. dermalash esthetics is not responsible for any delays caused by customs procedures.

RETURNS & EXCHANGES

return policy: pre-order items can be returned in accordance with our standard refund policy. please refer to our shipping & refunds policy for more details.

 

defective or damaged items: if you receive a defective or damaged pre-order item, please contact our customer service team within 48 hours of delivery to arrange a replacement or refund.

LIMITATION OF LIABILITY

dermalash esthetics is not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from delays in the availability of pre-order items. in no event shall dermalash esthetics' total liability exceed the amount paid by the customer for the pre-order item.

MODIFICATIONS TO TERMS

we reserve the right to modify these pre-order terms and conditions at any time. any changes will be effective immediately upon posting the revised terms on our website. your continued pre-order placement following any such modification constitutes your acceptance of the updated terms.

GOVERNING LAW & JURISDICTION

these pre-order terms and conditions are governed by and construed in accordance with the laws of the state of california, united states. any dispute arising out of or related to these terms shall be brought exclusively in the federal or state courts located in california.